Billing
Cancellation and Refund Policy
Clear rules for subscriptions, renewals, capacity packs, statutory withdrawal rights, and service problems.
Effective August 15, 2026Cancel a subscription
You can cancel Pro at any time from Manage billing in your account. Cancellation stops the next renewal; Pro remains available through the paid billing period. Deleting the account does not by itself guarantee that an external Stripe subscription has been cancelled, so use the billing portal or contact us.
Our 14-day first-purchase policy
You may request a refund of your first monthly or yearly Pro payment within 14 calendar days of purchase. We may decline only where there is clear fraud, material abuse, or a legal exception. Cancelling alone does not automatically issue the refund; send the request to us.
Subscription renewals
If an unintended renewal occurs, contact us within 14 days. We will normally refund it when no meaningful paid usage occurred after renewal. After that period, subscription fees are generally non-refundable and the subscription continues until the end of the paid term, except where law or a service failure requires another remedy.
Capacity packs
A one-time Relay Pack, Data Pack, or Pro Boost can be refunded within 14 days if none of its credits have been consumed. Once any included capacity has been used, the pack is non-refundable unless mandatory law requires otherwise. Packs do not renew automatically and expire after 12 months.
Consumer rights
Consumers may have statutory withdrawal and digital-service rights in their country. Those rights can be broader than this policy and are not limited by it. For EEA consumers, the withdrawal period is generally 14 days, subject to the rules and exceptions for services and digital content.
Service failures and duplicate charges
Contact us promptly about duplicate charges, incorrect amounts, prolonged paid-service failure, or capacity that was not credited. We will investigate and provide a refund, replacement, or correction when appropriate. Bank processing time after an approved refund is outside our control.
Request a refund
Email auth@finiterelay.com from the address on your FiniteRelay account. Include the purchase date, product, and reason, but never send card details, passwords, decryption keys, passphrases, or sensitive Relay content.
Model withdrawal notice for consumers
If a statutory right of withdrawal applies, you can email the following statement or send an equally clear notice: “To T4 Radius AS, Borgenveien 120, 1388 Borgen, Norway, auth@finiterelay.com: I hereby give notice that I withdraw from my contract for [product or service], ordered on [date]. Consumer name: [name]. Consumer address: [address]. Date: [date].” A signature is needed only when the notice is submitted on paper.